Terms of Business

Effective from: 10 November 2026
Last changed: 22 October 2026 (published 22 October 2026, effective 10 November 2026 — 15 days' notice under Regulation (EU) 2019/1150: the provider's duties as controller in section 3.1; veterinarians in section 4.1; VAT in section 5.1; courses in section 6.1; acceptable use in section 7; content and moderation in 8.4; limitation of liability and indemnity in section 10; suspension and termination with reasons in section 12; changes to the terms with 15 days' notice in section 13; dispute resolution without the European online dispute resolution platform in section 14)
Previous version: 21 October 2026

This is a convenience translation of the Slovenian original, Splošni pogoji poslovanja. In case of any discrepancy, the Slovenian version prevails.

1. Platform operator

The Termina platform, available at termina-booking.com and in the Termina app (the platform), is operated by:

Termina, računalniško programiranje, Neya Borysova s.p. Goriška ulica 4, 2000 Maribor, Slovenia Tax number: 16782062 Registration number: 7558252000 Email: info@termina-booking.com

(Termina or we)

2. Definitions

• Provider — a legal entity or sole trader that presents its services and accepts appointment bookings through the platform (a business user under Regulation (EU) 2019/1150).

• Customer — a person who books an appointment with a provider through the platform, buys a course or gift card or follows a provider.

• User — any visitor of the platform, provider, provider's staff member or customer.

• Subscription — the paid plan that enables a provider to use the platform.

• Service — the service the provider performs for the customer; it is not part of our offering.

• Provider content — everything the provider publishes on the platform: description, photographs, logo, price list, stories, posts, events, answers and messages.

3. Termina's role as intermediary

Termina is a technology platform that connects service providers with customers, and an online intermediation service under Regulation (EU) 2019/1150. Termina is not a contracting party to the service the provider performs for the customer.

This means:

• The contract for the service, course or gift card arises directly between the provider and the customer.

• The provider is solely responsible for the quality, scope, price, performance, warranty and legality of its services and for the truthfulness of its profile.

• The provider is solely responsible for invoicing the customer, for calculating and paying taxes,

• and for complying with all regulations applicable to its activity (including any licences, permits, proof of qualification, insurance and consumer protection rules).

• Termina accepts no liability for damage caused to the customer by the provider's acts or omissions, or vice versa.

Our service is enabling presentation, search, booking and management of appointments, sale of courses and gift cards, messaging, community and the related technical functions.

3.1 The provider's duties as controller of customer data

For the personal data of customers arising from bookings, the provider is the controller (8.1). The provider therefore:

• informs customers about the processing under Article 13 GDPR; the platform assists with the Privacy Policy, but the provider remains responsible for its own notices and its own processing outside the platform;
• uses health data (questionnaire, allergy or sensitivity test, hair profile, skin profile, treatment protocol, progress photos) only for the safe performance of a beauty service, never for diagnosis, treatment, advertising or profiling; enables only the features it genuinely needs;
• relies on the consent the customer gives on the platform only for what it was given for and does not circumvent it with its own forms or free-text fields; for data it records itself (test result, scalp, skin conditions and reaction) it provides its own basis under Article 9(2) GDPR and informs the customer;
• shares the content of health data only with the person who performs the service and is bound by confidentiality;
• does not publish customers' photos without the consent the customer gives on the platform for each photo, and removes the publication when the customer withdraws consent;
• is itself responsible for a data protection impact assessment (Article 35 GDPR) where its processing requires one; Termina provides the Template DPIA for salons and information under Article 28(3)(f) GDPR;
• does not offer health services or medical aesthetics (injections, fillers, botulinum toxin, laser procedures reserved for medical staff and the like); Termina refuses such activities and suspends a profile on which it discovers them.

4. Provider registration and verification

4.1 Registration conditions

Only a registered business entity (a company, sole trader or equivalent form under the law of its country of establishment) may register as a provider. Registration of natural persons who do not carry out a registered activity is not possible.

Health activities (doctors, dentists, physiotherapists, psychotherapists and the like) are not possible on the platform; the server itself refuses the registration. Veterinarians may register in the Animals group: data about an animal's health is not the customer's personal data, and the veterinarian is solely responsible for complying with veterinary regulations, for the content of its records about the animal and for not entering the owner's health data in the platform's free-text fields.

All required company details must be provided at registration. Registration without complete details is not possible.

4.2 Verification

Termina verifies the provided details in publicly accessible business registers. In countries where such data is not publicly accessible, the provider must attach an extract from the relevant register at registration.

The provider is notified of successful or unsuccessful registration at the given email address, with the reason. Termina may refuse a registration where the details cannot be verified, where the activity is not on the platform's list or where there is a reasonable suspicion of abuse. If the company details are not confirmed and the provider does not correct them within 14 days of the refusal notice, the profile and the company details entered are deleted automatically; the provider may register again.

4.3 Accuracy of details

The provider warrants that all provided details are accurate and up to date, and undertakes to report changes immediately or update them in its account. Providing untrue details is grounds for immediate account termination.

5. Subscriptions and payment

5.1 Plans and prices

Use of the platform is paid for providers. Current plans and prices are published on the platform. Prices are stated in euros (EUR).

VAT. Plan and add-on prices are stated exclusive of value added tax. As long as Termina is not registered for VAT (Article 94(1) of the Slovenian VAT Act), no VAT is charged and the stated price is final; the invoice carries the exemption clause. Once Termina becomes registered for VAT, VAT is charged according to the provider's country of establishment: a provider established in Slovenia at the Slovenian rate, a provider in another EU country with a valid VAT identification number under the reverse charge, and a provider in another EU country without such a number at the rate applicable to services supplied to consumers. We notify providers by email at least 30 days before the first invoice with VAT; until then the existing price remains final.

5.2 Free trial period

A free trial period may be available to new providers, and only on the plan that the published price list marks as the trial plan; other plans are charged from the moment the subscription is taken out. The trial applies to the provider's first subscription. On expiry of the trial, the subscription automatically starts being charged at the current price list, unless the provider cancelled before expiry.

5.3 Billing

The subscription is charged in advance, for a monthly or yearly period, according to the chosen plan. Payment is made by payment card through the payment provider Stripe. Termina does not store or process payment card data.

The subscription renews automatically for the same period until the provider cancels it.

Plans do not include SMS messages. SMS messages are an add-on service in every plan and are charged by usage, at the per-message price in the published price list, as a line item on the next subscription invoice. In-app and email notifications are included in every plan at no extra charge. Messages are not withheld; the provider can see the usage in the provider dashboard at all times.

The provider may also buy SMS messages in advance, as a pack at the published price. Prepaid messages are used before usage billing and do not expire at the end of the subscription billing period: they remain valid until used up, but for no longer than three months from the day of payment. Messages left unused after that period expire and are not refunded in cash.

5.4 Failed payment

If a payment cannot be executed, the provider is notified and given an additional period to settle it. After that period the provider's profile is hidden from the public part of the platform and account access is limited until payment is made.

5.5 Price changes

Termina may change its prices. Providers will be notified by email at least 30 days in advance. The change takes effect with the next billing period. A provider who does not agree with the change may cancel the subscription before it takes effect.

5.6 Cancellation

Cancellation and refunds are governed in detail by the separate document Cancellation and Refund Terms, which forms an integral part of these terms.

5.7 Paid featuring in a category

A provider with a publicly visible profile can buy featuring: a place in the separate "Featured providers" section above the list of their own category, for a period of seven consecutive days. The number of places is limited; at purchase the provider chooses the first free period. The price is published in the provider dashboard and is paid once, in advance, through the payment service provider Stripe.

A featured card is always labelled Ad. Featuring does not change the order of listings, search results or ratings, and is not shown to customers as a recommendation by Termina.

Featuring is tied to the provider's category. If the profile is hidden during the featuring period (unpaid subscription, hidden profile or a breach of these terms), the featuring ends without a refund. Termina may cancel a featuring if the card's content breaches these terms or the law; in that case the proportional part for the unused days is refunded.

6. Customer payments to providers

Where the platform enables online payment for a service, the payment is made through the payment provider Stripe directly to the provider's connected account. The provider is the recipient of the payment and bears all related obligations, including invoicing, tax calculation, and handling refund requests, withdrawals and chargebacks.

Termina may charge a commission on such a payment; its amount is stated in the terms of the individual plan. The card processing fee under the current pricing of the payment provider Stripe is borne by the provider; Stripe deducts it from the payment before the payout to the provider's connected account. Termina is not the recipient of the payment for the service and does not hold customers' money.

The provider decides whether it accepts online payments, on-site payments, payments by bank transfer, or several of these. For payment by bank transfer the provider is solely responsible for the correctness of its account (IBAN) and for matching the transfers received.

The customer's right of withdrawal. A booking paid in advance is a distance contract between the provider and the customer; for bookings paid in advance the platform obtains from the customer an express request that the service be performed on the chosen date, as described in the Terms of Use for Customers (section 7.1). The provider undertakes to handle customers' withdrawal and refund requests in accordance with consumer protection law and to make any refund due to the customer within the statutory period.

6.1 Courses

A provider may offer courses on the platform (a package of visits of one service, paid in advance) and sell them online or at the salon. The provider and its terms are responsible for the course: price, number of visits, issuing the invoice on payment, taxes (including VAT on prepayment) and the relationship with the customer. With these terms the provider accepts the platform rules for courses, which the customer sees in the Terms of Use for Customers (section 6.1):

• a visit is used when the booking is confirmed; cancellation within the period set by the provider returns the visit, a no-show uses it;
• a course is valid for at least 12 months from payment; the provider may set a longer validity, not a shorter one; the customer receives a reminder 30 days before expiry;
• the provider may extend the course free of charge;
• a customer who requests a refund of unused visits before expiry is refunded the proportional part of the price by the provider within 14 days at the latest; a refund of an online payment is made from the provider's Stripe account, and Termina's commission is returned with it;
• after expiry there is no automatic refund; the provider may extend the course or refund at its discretion, with regard to consumer protection rules.

If the provider stops using the platform, it remains bound towards customers with courses on its own; Termina notifies the customers of the departure.

7. User obligations and acceptable use

Users undertake not to:

• provide untrue or misleading information, including about prices, qualifications or the effects of services;

• offer services through the platform that are unlawful, health services, or services for which they lack the required permits;

• publish offensive, discriminatory, violent, sexually explicit or otherwise objectionable content, or content that infringes the rights of others (copyright, personal data, likeness);

• interfere with the operation of the platform, attempt to circumvent or overload it, test its security without our written consent, or access other users' data without authorisation;

• scrape the platform's content in an automated way or use it for AI training without our written consent;

• use the platform to send unsolicited messages or to market to customers beyond the purpose for which the customers provided their data;

• transfer customer data obtained through the platform to third parties, sell it or use it outside the relationship with the customer;

• open several accounts for the same business entity to circumvent the rules, the prize draw or a suspension.

The provider may use the assistant Ina for suggested replies to customers and for team scheduling; it reviews a suggested reply before sending and is responsible for it as for its own message.

8. Bookings, cancellations and no-shows

Rules on appointment cancellation, lateness and customer no-shows are set by each provider and published on their profile. Termina does not intervene in those rules and is not responsible for their enforcement. The provider's rules must not breach consumer protection law.

Disputes about a performed service are resolved directly between the provider and the customer.

Separate Terms of Use for Customers, published on the platform, apply to customers; what we store in the browser is described on the Cookies page.

The provider is notified of appointment events (a new booking, cancellation, reschedule) by email and — if enabled — by push notification or SMS. For questions about the platform, providers have the Help section in the app.

8.1 Processing of customer data

For the personal data of customers arising from bookings, the controller is the provider and Termina is the processor. That relationship — including the uniform retention periods (anonymisation 24 months after the appointment, accounting records 10 years), the security measures and the sub-processors — is governed in detail by the Data Processing Agreement, which forms an integral part of these terms and which the provider accepts at registration.

The provider can export or erase an individual customer's data at any time on their dashboard. The retention periods cannot be extended; a provider who needs customer data for longer for its own purposes must keep it outside the platform and is solely responsible for it.

Access to data (Article 9 of Regulation (EU) 2019/1150). On the dashboard the provider has access to data about its customers, bookings, payments, reviews and posts and to aggregate statistics of its profile; the export gives all of this in machine-readable form. As operator of the platform Termina has technical access to all data, which it uses for operation, security, billing and legal obligations; it does not disclose one provider's data to another provider and does not use it for a competing service offering of its own. The customer sees their own bookings, courses and messages across all providers.

8.2 Reviews and ranking

A review can only be submitted by a person who had a real booking with the provider, and only one per provider. Termina does not edit or curate reviews; it removes fake, commissioned, offensive or unlawful ones under the procedure in 8.4. The provider cannot edit or delete reviews and must not solicit fake reviews or commission paid ones — doing so is grounds for account termination.

Ranking (Article 5 of Regulation (EU) 2019/1150). Provider listings are ranked alphabetically by name, or by distance from the chosen point in nearby search; ratings do not affect ranking and there are no paid placements. The only paid visibility is labelled featuring (5.7). The For You feed shows posts of providers the customer follows and providers from the groups the customer chose, in order of posting. Termina does not rank its own profiles differently from others and does not treat providers connected with it differently (Article 7 of the regulation).

8.3 Reporting to the Financial Administration (DAC7)

Termina is a platform operator under the Slovenian Tax Procedure Act (chapter III.Č, DAC7 directive) and must report once a year to the Financial Administration of the Republic of Slovenia on providers and on payments for services performed through the platform (privacy policy, section 2.6). Providers must enter true and complete reporting data on the dashboard (name or business name, address, tax number and issuing country, VAT ID, for a company the registration number, for a sole trader the date of birth, and the account number for payments if they have one) and confirm or correct it once a year. If a provider does not enter the data within 30 days of the request and even after two reminders, Termina will, as the law requires, restrict online payments or close the account until the data is provided. By 31 January the provider receives a notice of what was reported about them; providers are responsible for inaccurate data they entered themselves.

8.4 Provider content and moderation

The provider is responsible for provider content. The rules on prohibited content in the Terms of Use for Customers (11.2) apply. Any user, or anyone by email, can report content; every report is reviewed by a person. Content that breaches the rules or the law is removed or restricted within 24 hours of a valid report at the latest, and the provider receives a statement of reasons with the ground, the basis and information on remedies (Article 17 of Regulation (EU) 2022/2065). The provider may appeal within six months to info@termina-booking.com; the appeal is reviewed by a person who did not take the first decision, normally within 14 days. Termina's single point of contact for authorities and users is info@termina-booking.com.

9. Platform availability

We strive for uninterrupted operation of the platform but do not guarantee that it will always be accessible and error-free. Access may be temporarily interrupted due to maintenance, upgrades, technical problems or causes beyond our control.

Where possible, providers are notified of planned maintenance in advance. The provider keeps its own record of appointments so that it can perform agreed services during an outage; it can export its data at any time.

10. Limitation of liability and indemnity

To the maximum extent permitted by applicable law:

• Termina is not liable for indirect damage, lost profit, loss of data the provider did not export, or loss of business opportunities.

• Termina's total liability towards an individual provider for all claims in one year is limited to the subscription amount that provider paid to Termina in the 12 months preceding the damaging event; for a provider in the free trial period, to EUR 100.

• Termina is not liable for the conduct of providers or customers, for content they publish on the platform, for third-party services (payment intermediary, message delivery, maps, sign-in with a third-party account) or for the consequences of inaccurate data entered by the provider.

• Termina's liability for lost data is limited to restoration from the latest backup.

Nothing in these terms excludes liability that cannot be excluded by law (intent, gross negligence, personal injury).

Indemnity. The provider indemnifies Termina for damage, costs and reasonable legal costs arising from third-party claims (customers, rights holders, authorities) in connection with the provider's services, its content, a breach of these terms, a breach of consumer protection or data protection law in the provider's role as controller, or inaccurate data entered by the provider (including DAC7 reporting data). Termina notifies the provider of such a claim without delay and lets it participate in the defence.

11. Intellectual property

All rights in the platform, its source code, design, the Termina trade mark, logo and content created by Termina belong to Termina. Use without written consent is not permitted.

The provider retains all rights in the content it uploads to the platform (descriptions, photographs, logos). By uploading, the provider grants Termina a non-exclusive, royalty-free, worldwide right to use, display, adapt and share that content (including in link previews and in customers' feeds) to the extent needed to operate and promote the platform, for as long as the content is published, and in backups until they expire. The provider warrants that it holds all necessary rights in the uploaded content, including the consent of persons shown in photographs.

12. Termination, suspension and restrictions

12.1 Termination by the provider

The provider may cancel the subscription at any time in its account, under the conditions of the Cancellation and Refund Terms.

12.2 Restriction, suspension and termination by Termina

Termina may restrict individual functions for a provider, temporarily suspend its profile or account, or terminate it permanently if the provider breaches these terms, provides untrue information, offers an activity not permitted on the platform, acts to the detriment of customers, other users or the platform, does not pay the subscription, does not enter DAC7 reporting data, or where applicable law or a decision of a competent authority so requires.

Under Regulation (EU) 2019/1150 (Article 4) the provider receives a statement of reasons on a durable medium (email) for a restriction or suspension no later than when the measure takes effect, and for a permanent termination at least 30 days before it takes effect, except where Termina is required by law or an authority's decision to act immediately, where the provider has repeatedly breached these terms, or where delay would endanger customers. The statement of reasons sets out the facts and grounds and any third-party report that was the basis. The provider may contest the measure at info@termina-booking.com; we handle the complaint within 14 days and withdraw the measure if the grounds do not hold.

Termina may also cease operating the platform; in that case providers will be notified at least 60 days in advance and prepaid, unused subscriptions refunded proportionately.

12.3 Consequences

After account termination the provider's profile is no longer publicly accessible. The provider can export customer data for a further 12 months, after which it is anonymised; handling of data after termination is governed by the Privacy Policy and the Data Processing Agreement. The provider remains bound on its own towards customers with courses, gift cards and paid appointments.

13. Changes to the terms

We may change these terms. Providers will be notified of every change by email and on the dashboard at least 15 days before it takes effect (Article 3 of Regulation (EU) 2019/1150); where a change requires technical or commercial adaptations by the provider, the period is longer. The new version is published in advance with its effective date. The provider may accept the change before or after it takes effect; from the effective date acceptance is a condition of continued use of the dashboard. A provider who does not agree with the change may terminate the contract without notice before it takes effect; the subscription remains valid until the end of the paid period under the Cancellation and Refund Terms.

The 15-day period does not apply where a change is required by law or an authority's decision, or where it is necessary to address an unforeseen and imminent danger (security, fraud, malware); in such cases providers are notified immediately.

Each version of the terms is marked with its effective date; we send previous versions to the provider on request.

14. Governing law, complaints and disputes

These terms are governed by the law of the Republic of Slovenia, without its conflict-of-law rules.

Provider complaints. Complaints about the operation of the platform, technical problems, measures taken by Termina or these terms are sent to info@termina-booking.com. We handle each complaint diligently and individually, normally within 14 days, and reply to the provider with reasons. Termina is a small enterprise under Recommendation 2003/361/EC and therefore need not operate an internal complaint-handling system or designate mediators under Articles 11 and 12 of Regulation (EU) 2019/1150; it nevertheless accepts mediation before an independent mediator agreed by the parties.

We will seek to resolve disputes amicably. Failing that, the court with subject-matter jurisdiction in Maribor has jurisdiction. This does not affect consumers' rights to bring proceedings before the courts of their place of residence under applicable EU rules.

Termina does not recognise any out-of-court consumer dispute resolution provider as competent. The European online dispute resolution platform ceased operating on 20 July 2025 (Regulation (EU) 2024/3228).

15. Contact

For all questions about these terms we are available at info@termina-booking.com.