Terms of Business

Effective from: 22 August 2026
Last changed: 22 August 2026

This is a convenience translation of the Slovenian original, Splošni pogoji poslovanja. In case of any discrepancy, the Slovenian version prevails.

1. Platform operator

The Termina platform, available at termina-booking.com (the platform), is operated by:

Termina, računalniško programiranje, Neya Borysova s.p. Goriška ulica 4, 2000 Maribor, Slovenia Tax number: 16782062 Registration number: 7558252000 Email: info@termina-booking.com

(Termina or we)

2. Definitions

• Provider — a legal entity or sole trader that presents its services and accepts appointment bookings through the platform.

• Customer — a person who books an appointment with a provider through the platform.

• User — any visitor of the platform, provider or customer.

• Subscription — the paid plan that enables a provider to use the platform.

• Service — the service the provider performs for the customer; it is not part of our offering.

3. Termina's role as intermediary

Termina is a technology platform that connects service providers with customers. Termina is not a contracting party to the service the provider performs for the customer.

This means:

• The service contract arises directly between the provider and the customer.

• The provider is solely responsible for the quality, scope, price, performance, warranty and legality of its services.

• The provider is solely responsible for invoicing the customer, for calculating and paying taxes,

• and for complying with all regulations applicable to its activity (including any licences, permits and proof of qualification).

• Termina accepts no liability for damage caused to the customer by the provider's acts or omissions, or vice versa.

Our service is enabling presentation, search, booking and management of appointments and the related technical functions.

4. Provider registration and verification

4.1 Registration conditions

Only a registered business entity (a company, sole trader or equivalent form under the law of its country of establishment) may register as a provider. Registration of natural persons who do not carry out a registered activity is not possible.

All required company details must be provided at registration. Registration without complete details is not possible.

4.2 Verification

Termina verifies the provided details in publicly accessible business registers. In countries where such data is not publicly accessible, the provider must attach an extract from the relevant register at registration.

The provider is notified of successful or unsuccessful registration at the given email address. Termina reserves the right to refuse a registration without giving reasons.

4.3 Accuracy of details

The provider warrants that all provided details are accurate and up to date, and undertakes to report changes immediately or update them in its account. Providing untrue details is grounds for immediate account termination.

5. Subscriptions and payment

5.1 Plans and prices

Use of the platform is paid for providers. Current plans and prices are published on the platform. Prices are stated in euros (EUR).

Termina is not registered for VAT, so VAT is not charged (Article 94(1) of the Slovenian VAT Act). If Termina becomes registered, prices will be stated without VAT and VAT charged in accordance with applicable law; providers will be notified of the change in advance.

5.2 Free trial period

A free trial period may be available to new providers. On expiry of the trial, the subscription automatically starts being charged at the current price list, unless the provider cancelled before expiry.

5.3 Billing

The subscription is charged in advance, for a monthly or yearly period, according to the chosen plan. Payment is made by payment card through the payment provider Stripe. Termina does not store or process payment card data.

The subscription renews automatically for the same period until the provider cancels it.

5.4 Failed payment

If a payment cannot be executed, the provider is notified and given an additional period to settle it. After that period the provider's profile is hidden from the public part of the platform and account access is limited until payment is made.

5.5 Price changes

Termina may change its prices. Providers will be notified by email at least 30 days in advance. The change takes effect with the next billing period. A provider who does not agree with the change may cancel the subscription before it takes effect.

5.6 Cancellation

Cancellation and refunds are governed in detail by the separate document Cancellation and Refund Terms, which forms an integral part of these terms.

6. Customer payments to providers

Where the platform enables online payment for a service, the payment is made through the payment provider Stripe directly to the provider's connected account. The provider is the recipient of the payment and bears all related obligations, including invoicing, tax calculation, and handling refund requests and chargebacks.

Termina may charge a commission on such a payment; its amount is stated in the terms of the individual plan. Termina is not the recipient of the payment for the service and does not hold customers' money.

The provider decides whether it accepts online payments, on-site payments, or both.

7. User obligations

Users undertake not to:

• provide untrue or misleading information;

• offer services through the platform that are unlawful or for which they lack the required permits;

• publish offensive, discriminatory, violent or otherwise objectionable content;

• interfere with the operation of the platform, attempt to circumvent or overload it, or access other users' data without authorisation;

• scrape the platform's content in an automated way without our written consent;

• use the platform to send unsolicited messages.

8. Bookings, cancellations and no-shows

Rules on appointment cancellation, lateness and customer no-shows are set by each provider and published on their profile. Termina does not intervene in those rules and is not responsible for their enforcement.

Disputes about a performed service are resolved directly between the provider and the customer.

Separate Terms of Use for Customers, published on the platform, apply to customers; what we store in the browser is described on the Cookies page.

The provider is notified of appointment events (a new booking, cancellation, reschedule) by email and — if enabled — by push notification or SMS. For questions about the platform, providers have the Help section in the app.

8.1 Processing of customer data

For the personal data of customers arising from bookings, the controller is the provider and Termina is the processor. That relationship — including the uniform retention periods (anonymisation 24 months after the appointment, accounting records 10 years), the security measures and the sub-processors — is governed in detail by the Data Processing Agreement, which forms an integral part of these terms and which the provider accepts at registration.

The provider can export or erase an individual customer's data at any time on their dashboard. The retention periods cannot be extended; a provider who needs customer data for longer for its own purposes must keep it outside the platform and is solely responsible for it.

8.2 Reviews

A review can only be submitted by a person who had a real booking with the provider, and only one per provider. Termina does not edit or curate reviews; it removes fake, commissioned, offensive or unlawful ones. The provider cannot edit or delete reviews and must not solicit fake reviews or commission paid ones — doing so is grounds for account termination.

Provider listings are ranked alphabetically by name, or by distance in nearby search; ratings do not affect ranking and there are no paid placements.

9. Platform availability

We strive for uninterrupted operation of the platform but do not guarantee that it will always be accessible and error-free. Access may be temporarily interrupted due to maintenance, upgrades, technical problems or causes beyond our control.

Where possible, providers are notified of planned maintenance in advance.

10. Limitation of liability

To the maximum extent permitted by applicable law:

• Termina is not liable for indirect damage, lost profit, loss of data or loss of business opportunities.

• Termina's total liability towards an individual provider is limited to the subscription amount that provider paid in the 12 months preceding the damaging event.

• Termina is not liable for the conduct of providers or customers, nor for content they publish on the platform.

Nothing in these terms excludes liability that cannot be excluded by law.

11. Intellectual property

All rights in the platform, its source code, design, the Termina trade mark, logo and content created by Termina belong to Termina. Use without written consent is not permitted.

The provider retains all rights in the content it uploads to the platform (descriptions, photographs, logos). By uploading, the provider grants Termina a non-exclusive, royalty-free right to use, display and adapt that content to the extent needed to operate and promote the platform.

The provider warrants that it holds all necessary rights in the uploaded content.

12. Termination

12.1 Termination by the provider

The provider may cancel the subscription at any time in its account, under the conditions of the Cancellation and Refund Terms.

12.2 Termination by Termina

Termina may temporarily disable or permanently terminate a user's account if the user breaches these terms, provides untrue information, acts to the detriment of other users or the platform, or where applicable law so requires. For a serious breach, termination may be immediate and without prior warning.

Termina may also cease operating the platform; in that case providers will be notified at least 60 days in advance and prepaid, unused subscriptions refunded proportionately.

12.3 Consequences

After account termination the provider's profile is no longer publicly accessible. Handling of data after termination is governed by the Privacy Policy.

13. Changes to the terms

We may change these terms. Providers will be notified of material changes by email at least 30 days before they take effect. Continued use of the platform after they take effect constitutes agreement with the changed terms.

Each version of the terms is marked with its effective date.

14. Governing law and disputes

These terms are governed by the law of the Republic of Slovenia, without its conflict-of-law rules.

We will seek to resolve disputes amicably. Failing that, the court with subject-matter jurisdiction in Maribor has jurisdiction. This does not affect consumers' rights to bring proceedings before the courts of their place of residence under applicable EU rules.

Termina does not recognise any out-of-court consumer dispute resolution provider as competent. The European online dispute resolution platform is available at: https://ec.europa.eu/consumers/odr

15. Contact

For all questions about these terms we are available at info@termina-booking.com.